Cancellation Policy

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Cancellation Policy

1 - Variation in Schedules, Prices, Routings, and Information:

The schedules, prices, routings, and information provided on our website are accurate at the time of publication. However, they are subject to change without prior notice. We recommend checking for any updates or changes before making any bookings.

2 - Changes during Ramadan and Summer Months:

During the holy month of Ramadan and the summer months, our operating schedules and the routes of some tours and safaris may be subject to change. Please take this into consideration when planning your activities.

3 - Cancellation and Alteration of Tours:

We reserve the right to cancel any tour or alter any part of the tour at our discretion, without prior notification. While we strive to provide the best experience for our customers, circumstances may require such changes. We apologize for any inconvenience caused.

4 - Payment and Cancellation Policy:

The full price of any activity should be paid at the time of booking. Failure to make the full payment at least two (2) days prior to the commencement of the activity may result in the cancellation of your booking. Please note that no refund will be provided for bookings canceled less than twenty-four (24) hours prior to the activity's commencement time. Additionally, if you fail to arrive at the designated location for the activity by the specified departure time, it will be considered a cancellation.

5 - Cancellation, Alteration, and Omission of Activities:

We have the right to cancel, alter, or omit any part of an activity for which a booking has been made, with or without notice to you, at our sole discretion. Please understand that factors beyond our or our suppliers' control, such as weather conditions, accidents, sickness, governmental restrictions, and other events of force majeure, may lead to delays or cancellations. In such cases, a refund or partial refund may be given at our discretion or at the discretion of the supplier of the activity.

We appreciate your understanding and cooperation with these policies and conditions. If you have any further questions or need assistance, please feel free to contact us.